We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item, you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor’s website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitor’s website
• The competitor must be an online store, they may not have a retail location
• The website cannot be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Updated 04/22/19

We ship daily via UPS Ground, AIT Worldwide Freight, Road Runner Freight, Priority Freight and Saia Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1 pm PST.  Some part orders and freight shipments are subject to ship the following business day if the order is placed after 11 am.   There are no guaranteed transit times.   We are not responsible for any delays in transit.   If you wish to receive your item by a guaranteed delivery date, expedited shipping options are available.

Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.  You may contact our Customer Care Department at (253) 777-0690 Mon-Thurs, 8 am to 5 pm PST or emailing ccare@allcomfg.com to obtain rates for those shipments.   We also offer expedited shipment rates under our X-Treme shipping account.   These can be checked by contacted our Customer Service Department.    We do not offer COD. If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and make their own arrangements to schedule a pickup at our warehouse.   You may contact our Customer Care Department to shipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label.   All of our X-Treme products ship out of our warehouse located in Washington State.

Large items that ship by freight (Cabo Cruiser) include Free Shipping to the nearest freight terminal or to a commercial business address with a loading dock. (Home businesses do not qualify as a business address, business addresses must be to a commercial business location). A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Schools, churches, resorts, camp grounds and hotels do not qualify for business delivery and may require additional shipping. Port/pier/dock deliveries are also subject to additional shipping.  Locations with limited access may require addition shipping fees.  Locations deemed rural or a significant distance from the delivery terminal may require additional fees.   If your shipping address is to one of these locations your order will be placed on hold if additional shipping is required and you will be contacted for additional payment for those fees.

Home delivery of freight orders is an additional $80 per order, not per item. This includes delivery to the customer’s residence outside/curbside to ground level.  It does not include inside delivery or delivery inside an apartment complex to upper or lower levels.  We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. The closest terminal may be more than 30+ miles away from the customer’s residence if they do not live in a major city where the carrier selected for shipping has a terminal for pick up.  We will automatically ship any terminal pick up shipment to the terminal that is less than 30 miles distance from the customer.  If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up.  If the customer wishes to change to residential delivery after an item has shipped, there are additional fees subject to be charged besides the standard $50 fee.

Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original charges that are included in purchase price and return shipping costs) being withheld from the refund.  A 15% restocking fee may also apply.

A phone number is required by the freight company so a delivery appointment can be made.  Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without a scheduled appointment made with the shipping carrier. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

An additional $50 freight delivery fee is charged for shipping to New York City (Zip codes ending in 100-104, 110-119, 150-196), Martha’s Vineyard and any island delivery within the 48 contiguous United States. A $150 freight delivery fee is also charged for shipping to any of the Florida Keys (includes zip codes 33040 & 33037).

Shipping cost is determined by 4 factors: ground, freight, delivery location, and zip code.

$0.00 Extra Cost = If item being shipped within 48 states is a part. These ship via USPS, UPS or FedEx.

                                 If unit is shipped within 48 states by ground via UPS or FedEx.

                                 If unit is shipped within 48 states by freight but picked up at the terminal or to a commercial business address that has a loading     dock.

$30.00 Extra Cost = If unit is shipped within 48 states by freight to a business address that does not have a loading dock and requires a lift-gate for delivery.

$80.00 Extra Cost = If unit is shipped within 48 states by freight home delivery to customer’s residence.

                                   If unit is shipped by freight to terminal or a business address with loading dock in NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.

                                   If unit is shipped by freight to business address without loading dock and requires a lift-gate for delivery in NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.

$130.00 Extra Cost = If unit is shipped by freight home delivery to NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.

$150.00 Extra Cost = If unit is shipped by freight to a business address with a loading dock in the Florida Keys (zip codes 33040 & 33037)

$195.00 Extra Cost = If unit is shipped by freight to a business address that does not have a loading dock and requires a lift-gate for delivery in the Florida Keys (zip codes 33040 & 33037)

$200.00 Extra Cost = If unit is shipping to Canada by freight home delivery. Shipping only, customs & duties are paid by the recipient. See section on Canada for more info.

$230.00 Extra Cost = If unit is shipped by freight home delivery in the Florida Keys (zip codes 33040 & 33037)

$400.00 Extra Cost = If unit is shipping to Canada by ground (FedEx or UPS). Includes customs & duties fees. See section on Canada for more info.

SIGNATURE REQUIRED OPTION:

We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee of $5.60. If this service is not purchased, we will not be responsible for packages that have been left at the recipient's door and consequently lost and/or stolen.

RECEIVING AND INSPECTING FREIGHT SHIPMENTS.

When you receive your shipment, ask the carrier the following questions:

1. Is it damaged? Do not sign the receipt before inspecting for damage. Check for holes, water stains, and tears. Pick up cartons if you can. Check for rattling. Listen for something broken inside. Check to see if any packages have been opened or if the sealing tape has been tampered with.
2. Is the piece count correct? Count the pieces and match the number on the delivery receipt to the number you have counted. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. If the shipment is shrink or stretch wrapped, make sure the wrap hasn't been cut and pieces removed. Sign only for the type of unit you receive. For example: two pallets. Don't sign for the number of packages that are supposed to be on the pallet. However, if time permits or the pallet is not banded or shrink wrapped, count the packages, and only then sign for the number of packages.

If your delivery doesn't check out, do the following:

1. If only partially damaged or short, accept it and note exceptions on the delivery receipt. Do not refuse the shipment.
2. Email our Customer Care Team with your findings to ccare@allcomfg.com.

How to note exceptions:

1. Damage Notations: Be specific. Describe the damage accurately. Pinpoint the locations of all defects.
2. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Then write down the number of pieces missing and note them as "short."
3. Signatures: Write down all exceptions on both copies of the delivery receipt. Have the driver sign both copies of the delivery receipt in his full name (not initials or nicknames). After the driver signs, you sign also.

ORDER CANCELLATION POLICY:

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed.  If a shipment is refused and returned to our warehouse a 15% restocking fee will apply and all actual shipping fees will be deducted from any refunds.   Shipping is included in the purchase price however any cancellation in transit will result in the shipment charges being deducted from the refund.

ADDRESS CORRECTIONS:

Prior to completing your order, please ensure your shipping information is correct!

Incorrect addresses may delay your delivery.   Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will also incur a minimum $18.00 charge for packages shipping via ground transportation (UPS) if the correction is needed after the item has shipped.   This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with.  If a credit card is not on file you will receive a bill for this charge.  Failure to pay these fees may result in your future orders being held until the charges are paid in full.   Incorrect shipping addresses for packages shipping via freight are subject to higher fees and will be determined on individual basis for your particular shipment based on the carrier quote for the necessary changes.

APO ADDRESSES:

We currently have no units available to ship to an APO address.   For parts shipments, please contact Customer Care for a quote.

ALASKA & HAWAII SHIPPING:

You may contact our Customer Care Department at (253) 777-0690 Mon-Thurs, 8 am to 5 pm PST or emailing ccare@allcomfg.com to obtain specific shipping charge quote for your order.   If you have already placed your order it will be put on hold and a CSR will contact you directly with a shipping quote.

INTERNATIONAL SHIPPING:

You may contact our Customer Care Department at (253) 777-0690 Mon-Thurs, 8 am to 5 pm PST or emailing ccare@allcomfg.com to obtain specific shipping charge quote for your order.   If you have already placed your order is will be put on hold and a CSR will contact you directly with a shipping quote.

We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or Israel
Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below).

Customs, Duties, and Taxes

Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:

• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees (original & return) resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.

If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

CANADA SHIPMENTS:

Shipment of certain scooters into Canada is not possible, as Canadian DOT requirements are such that we'd have to manufacture a special scooter just to meet these regulations and this is not feasible at this time.

Below is a list of the models that can be sent to Canada:

Rubicon 48V, Sedona 48V, Catalina 48V Santa 48V, TrailMaker, TrailClimber, X-Cursion, Newport, Malibu, XC-36, TM-36, TC-36 and Cabo Cruiser (500w)

Anything outside of the USA incurs additional shipping charges. All units shipped by ground (all units listed above except the Cabo Cruiser) to Canada will incur a flat rate of $400 per unit additional shipping charge. This includes shipping and customs/duties fees. Customer is not responsible for any additional fees associated with the delivery of their unit. All fees will be covered by the flat rate fee.

All units shipped by freight (Cabo Cruiser) will incur a flat rate of $200 per unit additional shipping charger. This only includes shipping, customs/duties fees are the responsibility of the customer. Customer must arrange custom’s clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. If a shipment crosses the Canadian border and the customer later refuses, all shipping fees and custom's fees already incurred will be deducted from the refund.

15 DAY RETURN POLICY (Satisfaction Guarantee) - BICYCLES & SCOOTERS

If during the first 15 days you choose to return your bicycle or scooter purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.
At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number.
*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

 ***Colors may vary slightly from the actual product due to photographic lighting and computer monitors/phone screens displaying colors differently.  We cannot guarantee that the color you see accurately portrays the true color of the product.  Also, paint is mixed at the time of production and although our factory tries to make each batch identical it may vary slightly than previous batches.   We are not liable for these slight differences.

PARTS RETURN:

Electronic Parts are non-returnable. Please make your selections wisely when purchasing parts. Contact our customer service department for more information. Our customer service department can be reached by atccare@allcomfg.comor by phone 1-253-777-0690. All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customer is responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy.

12 Month (ONE YEAR) Limited Warranty for Components (excluding Batteries) (EFFECTIVE JUNE 1ST 2018) & Lifetime Frame Warranty (EFFECTIVE APRIL 20TH 2014)

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle & scooter components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer.

X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser.  This warranty is for the frame only.  X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame.  Replacement frame may be from X-Treme scratch & dent stock.   Frame replacement is for manufacturer defect only.   This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God. 

Original purchase receipt is required to establish proof of purchase and establish warranty start date.  Your warranty begins the day the bicycle is delivered to you or purchased from a storefront.  This warranty covers manufacturer defects and defaults only. All components are warrantied until the end of the Manufacturer’s Limited Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

We may request some parts be returned for replacement. The cost to return those parts is the responsibility of the purchaser. We will pay for standard shipping service costs on the first & second warranty shipments to the purchaser. Any additional warranty parts will require the customer to pay all shipping costs.

Your warranty will be void if any modifications are made to the original design of the bike. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.

What is not covered by Manufacturer’s Limited Warranty?

We do not cover normal wear and tear on any components.  Parts such as brake pads, spokes, hand grips, cables and housing, tires, tubes, and chains will not be warrantied unless defect or damage upon arrival.  

We do not cover scratch, dents or other cosmetic damage not caused by X-Treme.

We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.)

We do not cover defect or damaged parts from failure to follow instructions in owner’s manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt riding, or improper maintenance & upkeep. 

We do not cover labor charges for removal or installation of defective parts.   Warranty is for replacement parts only.

12 Month (ONE YEAR) Battery Limited Warranty

We offer a full ONE Year limited warranty on all bicycle batteries to the original purchaser.  Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.   Warranty begins the day the bicycle is delivered to you or purchased from a storefront.

X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. 

Battery Warranty does not cover defects or damage caused by improper care, charging and maintenance, using a charger not supplied by X-Treme, damage resulting from power surges or water damage.

Wheel Truing

If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed $40.00/wheel. All the below requirements MUST be met in order to qualify for this reimbursement:

1.You must notify us within 5-days of receiving your bike.

2. You must provide a video of the rim showing that the wheel is not true.
3. The video must show the rim spinning, not just the tire.
4. You must provide us with a receipt indicating that the wheel has been trued. 

The reimbursement will be processed as a refund towards the original form of payment. If you purchased from one of our many national dealerships the refund will be processed to your dealer. The dealership will then be responsible for processing your reimbursement.

How to Submit a Warranty Claim

To submit a warranty claim or access our technical support department follow this link https://support.x-tremescooters.com/.  After a support ticket has been opened a technician will respond to your ticket and an email will be sent to you. 

Tickets are answered in the order received.  Your initial posting puts you in line for the next technician to assist you.  Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line.  To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Technical Support Hours Monday - Thursday 9:00 am - 4:00 pm PST.

SHIPPING DAMAGE

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

Required Photos for Damage Claim

- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

Freight Deliveries

Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.

LIFETIME TECHNICAL SUPPORT:

Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. To access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.

DISCLAIMER:

X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc....but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.

***Colors may vary slightly from the actual product due to photographic lighting and computer monitors/phone screens displaying colors differently.  We cannot guarantee that the color you see accurately portrays the true color of the product.  Also, paint is mixed at the time of production and although our factory tries to make each batch identical it may vary slightly than previous batches.   We are not liable for these slight differences.