Returns

Customer is responsible for arranging and paying for shipping on returned products.  Returns are only allowed up to 14 days from the date of delivery.  

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@ electricbikesus.com and we will process an insurance claim on your behalf.

 

Cancellations & Refunds:

All orders canceled after 72 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.

 

Quality Issues

Where eligible, Electric Bikes US will help with warranty issues between the manufacturer and the customer.